Process optimization at a manufacturer of electrical appliances

Goal:
To address operational challenges, a German electrical equipment manufacturer appointed an interim COO to oversee process optimization and production reorganization at its Hungarian subsidiary.

Identified challenges:
The Hungarian subsidiary faced problems such as a lack of discipline, insufficient customer focus and a backlog doubling to 1.5 million euros within five months.

SDC approach:
An interim manager with expertise in process optimization and production was appointed to reorganize processes and improve overall performance.

Key findings:
Increased performance: Significant improvement in overall performance with increased production output over nine months.

Reduced discomfort:
Implementing better processing methods resulted in fewer customer complaints and increased satisfaction.

Motivated workforce: Employee motivation was restored through effective communication and training efforts.

Implemented solutions:
The interim manager successfully reorganized processes, significantly reduced the backlog and achieved stable and on-time production, resulting in additional opportunities.

SDC network support:
SDC's ongoing support, through an experienced interim manager, facilitated effective communication with local staff and ensured the success of the project.

Sustainable benefits:
The reorganized processes, improved efficiency and increased employee discipline led to increased productivity, fewer complaints and higher employee motivation, laying the foundation for long-term success and growth.