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Cross-industry solutions for Business Transformation, Digital Transformation and Restructuring/Sanitation.
Successful transformation brings about long-term positive development. Our experts implement the new strategy in all company processes and among all employees.
Our industry experts leverage modern technologies and methods to make your company more efficient and competitive.
Identification of operational weaknesses in key corporate functions.
Seamless integration following the merger of two or more separate companies.
Sustainable change in the company with people as the central change factor.
Optimal utilization of employee resources: increasing motivation and efficiency for business success.
INDUSTRY
Service-oriented company.
HEADLINE:
Successful redesign of customer management leads to sustainable service excellence.
CORPORATE ACTIVITY: Service-oriented company that has successfully redesigned its customer management for service excellence.
€ SALES, number of EMPLOYEES:
150 million, 1400 employees
CONSULTING SERVICES:
Experienced interim project manager from SDC-Partners leads the redesign of customer management with a focus on service excellence.
INTERIM ACTIVITY:
The interim project manager supported the redesign of customer management, provided change management advice and promoted a customer-centric culture.
COACHING ACTIVITY:
The interim project manager offered coaching in change management and facilitated the successful redesign through optimized workflows and technology adoption.
RESULT ACHIEVED:
The redesign resulted in sustained improvements, including higher customer satisfaction, increased efficiency and improved service quality, with a positive impact on the company's market reputation.
Customer management redesign for service excellence
Customer challenge:
A service-focused company struggled with inefficient customer management, which negatively impacted service quality and customer satisfaction.
SDC intervention:
SDC-Partners appointed an experienced interim project manager to lead service excellence efforts.
Important measures:
Improved service quality: The redesign significantly increased satisfaction, loyalty and customer retention.
Increased efficiency: Optimized processes increased efficiency, reduced response times and accelerated problem resolution.
Increased customer satisfaction: Focus on service excellence improved responsiveness and overall experience for customers.
Coaching and solution:
The interim project manager provided change management advice, facilitating a successful redesign through optimized workflows, technology adoption and a customer-centric culture.
SDC network support:
SDC network partners brought industry expertise and were valuable resources for customer service best practices.
Sustainable benefits:
The redesign resulted in sustained improvements – higher customer satisfaction, increased efficiency and improved service quality – and had a positive impact on the company's market reputation.
Our experts provide practical solutions across the entire value chain.
We are professionals in consulting and aligning manufacturing companies with agile process organizations, using state-of-the-art change management tools and methods.
Our interim managers support you in successfully implementing transformation approaches, so that new structures are anchored in your company in the long term.
Share your project and desired expert requirements with us. For complex tasks, we are your first point of contact for experienced teams.
We will present pre-selected profiles matching your project requirements within 48 hours.
The onboarding process begins with a video call with your selected expert. If you're not convinced yet, we are happy to assist in finding the right professional.
Stefan Bergmann
Associate Partner
Robert Knapp
Associate Partner
Dr. Ottmar Ernst
Associate Partner
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